Dealzer Hydroponics Frequently Asked Questions
I see you have many different grow boxes on the site, and I need help picking one out that right for me. What should I do?
Please contact our tech support team at 888-HYDRO-81 and we will recommend the perfect grow box for your needs and budget.
How can I order?
You can order online or by calling 888-HYDRO-81 to place a phone order.
Do you offer a catalog?
Yes. Please call our customer service team at 888-HYDRO-81 for a free catalog.
What kind of payment methods do you accept?
We accept all major credit cards, Paypal, money orders, cashier's checks, personal checks, wire transfers, and direct deposits.
Who do I make my check out to and where do I send it?
You can make your check out to Dealzer.com and send it to:
9250 Reseda Bl #195
How can I view the status of my order?
If you ordered online, sign into your account page. This page lists all your orders. Click the date of the order whose status you wish to view.
Are ALL of your hydroponic systems completely stealth?
Yes. Every single hydroponic system we have in our catalog has been tested to be stealth. This includes odor, noise, heat, and electricity usage. If any of our systems fail to be stealth in any way, we will remove it permanantly from our catalog.
If I order a grow box, will you help me learn how to use it?
Absolutely, we have free tech support by phone or email on every single product we offer.
Do you offer quantity discounts?
Our quantity discounts vary from product to product. On some grow boxes, our minimum order for a disount is $7000 while on other grow boxes, it is $4500, and on all other products, you would have to call us to verify if a discount is available.
What is your Buy Safe guarantee?
The Buy Safe program will protect for up to $500 on any purchase made in the store, $10,000 against identity theft, and up to $100 if we drop our prices below the amount you originally ordered it for. So if we sell an item for $199 and you buy it but come back a week later only to see it for $149, Buy Safe will pay the difference!
Why should I order from Dealzer.com?
We strive for excellence and it is proven from the many positive feedback rating all over the internet. We have posted all of those ratings for you to see. We are also BBB certified and strive to keep top ratings with them. Overall, you will not find customer service like our anywhere. We take pride in keeping our customers happy. We know that your successful experience with our store will only bring in more business to us in the future. It is a win/win situation for both the customer and the staff at Dealzer.com.
What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
How long does shipping take?
Depending on the grow system ordered, shipping will take anywhere from 1 - 4 weeks (depends on size of grow system). We have to build, process and ship each grow system upon order. Your grow system will arrive fresh and brand new from the factory. All other items arrive in 3-7 days.
How will I know to be home when my product arrives?
For most of our grow boxes and other grow systems, the freight shipping company will contact you to arrange a drop off time and date. At that point, you will receive your item and sign for it. We will provide tracking for all of the items shipped to you. Note: Smaller items usually arrive within 7 days of ordering.
Do you ship worldwide or only to the United States and are there any extra costs incurred for international shipping?
We are based in the US and mostly ship to the US and Canada but we can ship to most any other country worldwide. On larger boxes, customers from Canada or from other international countries may incur an extra shipping charge which will be applied after we contact the customer to discuss and authorize the charge. This extra fee does NOT apply to smaller items such as the Cash Crop, Grandma's Secret Garden, PC Grow Box, or Magic Herb Dryer since shipping costs are posted on the product pages. If you are outside of the US and need a quote, please contact us at 888-HYDRO-81 or email us through our contact us page.
Will the item arrive concealed? Do you use stealth shipping?
Yes. The grow box will arrive completely concealed and look like a piece of furniture is being delivered. There is nothing to indicate what you ordered on the delivery paperwork handled by the shipping company. Also, all of your order information is kept in privacy on our end during and after the purchase.
Do you ship worldwide?
We mostly ship to all 50 states and Canada. If you would like to buy an item outside of the US and Canada, please contact us for a shipping quote.
Post Purchase & Technical Support
I have never used a grow box before. Is it complicated? Does it come with instructions?
Grow boxes are a lot easier to use than one might think. Most of it is fully automated. This means, all you really have to do is set it up and check back on it once a week. We also provide an instructional DVD and a free tech support number to get you started. You can speak to our tech support team for as long as you like. Once you set it up the first time, it will be very easy the 2nd time around.
Is tech support free?
Yes, it is 100% free!
What is your tech support phone number?
Please call our regular customer service number (888-HYDRO-81) and we will forward your call to the appropriate specialist that will help you with your product.
What kind of warranty come with your products?
Our warranties vary from 1-5 years (or lifetime warranty on some products), but most of the grow boxes generally have a 3 year no hassle warranty. We will assist you with any disfunctional parts immediately upon request. Luckily, with hydroponic systems, you don't have to send the whole unit back if something is wrong with it. On the rare occasions that a part does need replacing, you can just contact us and we will do the replacement.
What is your return policy?
If you are unhappy with your product for any reason, we will accept your return with a 20% restocking fee to cover our building and restocking expenses.